About Back Market
We’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new. Our mission is simple: to do more with what we already have.
Role Description
The Care & Shipping Data Analytics team turns operational data into actionable insights to improve process efficiency and customer satisfaction across Customer Care, Seller Care, Quality and Shipping. We partner with business stakeholders, maintain monitoring tools and provide clear recommendations to support both day-to-day operations and long-term decisions. Our work helps teams make better, data-informed decisions across the business.
Your Mission
- Conduct in-depth analyses to help Operations Specialists improve process efficiency and customer satisfaction across Customer Care, Seller Care, Quality and Shipping.
- Be an active contributor to the strategy, by thinking beyond immediate analysis to understand the long-term implications of actions.
- Collaborate closely with business stakeholders: supporting their needs, sharing your analysis & recommendations in an impactful way to get their buy-in.
- Maintain, update and improve the monitoring tools (SQL, Omni).
- Mentor business stakeholders on their data needs.
Why should you join us?
- A mission-driven work environment where your day-to-day makes an impact on the planet.
- Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.
- Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.
- Impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment.
- Compensation: €900 – €1,000 per month.
You are in the right place if:
- You are in Bachelor’s or Master’s degree in Business, Management or Engineering with specialization in data & analytics or equivalent.
- You have strong skills in data analytics, visualization and modeling, including experience with SQL; ideally with Omni, Google Analytics/Datastudio and Amplitude.
- You are also interested in helping the business grow thanks to the data analyzed (project management/coordination skills).
- You have good communication skills and you are able to make your work accessible to a non-technical audience.
- You know how to work in autonomy.
- You like to do concrete things and you are not afraid to get your hands dirty.
- You are an amazing team player with whom it’s always a pleasure to work.
- You are fluent in English.
- You are looking for a 5-6 month full-time internship from January 2027 based in Barcelona.
- Your current French university can provide an internship agreement.
Bonus point: Knowledge of server-side tagging, experience with an advertising platform (Google Ads, Meta), or a personal project involving tracking or data.
