About n8n
n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.
Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin.
The Role
Your main goal as a front line Support engineer will be to help n8n scale exceptional customer support by solving everyday customer challenges and automating repetitive requests, ensuring we deliver a great experience as our customer base grows. You'll make this happen by combining hands-on customer support with smart automation and close collaboration across teams:
Deliver Outstanding Customer Support
- Own and resolve helpdesk tickets for non-enterprise customers, representing approximately 65% of your time.
- Initially focus on non-technical questions related to account management, account access, plans, subscriptions, and billing.
- Provide clear, helpful, and timely responses that solve customer problems while gradually expanding your expertise into more technical topics.
Automate and Scale Support Operations
- Identify opportunities to automate repetitive, non-technical ticket categories and reduce manual support work.
- Build and improve automations that help Team Delta handle growing ticket volumes efficiently without compromising the customer experience.
- Continuously spot opportunities to streamline support workflows and make it easier for customers to get the answers they need.
Strengthen Product Alignment and Knowledge Sharing
- Collaborate with Product to share recurring customer questions, highlight friction points, and identify opportunities for improvement.
- Create and maintain documentation that enables customers to self-serve and helps the team resolve common issues more efficiently.
- Participate in team meetings and cross-functional discussions to share insights, align on priorities, and improve the support experience.
Why join us?
At n8n, you'll do more than answer support tickets. You'll play a key role in helping us scale our customer support operations, shaping how we use automation to resolve common issues and creating a better experience for our growing customer base. You'll have the opportunity to make a tangible impact on Team Delta's efficiency, collaborate closely with Product, and progressively deepen your technical expertise. You'll join one of Europe's fastest-growing startups, working with a supportive, remote-first team that values autonomy, experimentation, and continuous improvement.
Benefits
- Competitive compensation 💸 – We offer fair and attractive pay.
- Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
- Work/life balance 🏖️ – We work hard but ensure you have time to recharge: Europe: 30 days of vacation, plus public holidays wherever you are.
- Health & wellness 🩺 – Europe: We provide benefits according to local country norms.
- Future planning 💰 – Europe: We provide pension contributions according to local country norms.
- Financial security 🛡️ – Europe: We provide benefits according to local country norms.
- Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
- A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
- Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding.
- Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about.
- Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang.
Must-haves
- Technical Support Expertise: You have 3+ years in technical support, solutions engineering, or similar roles
- n8n Experience: You have hands-on experience building and debugging n8n workflows in production environments
- APIs & Integrations: You’re comfortable debugging APIs, webhooks, authentication, and data flows
- Cloud & Infrastructure: You’re familiar with AWS, GCP, or Azure and have basic Linux fundamentals for troubleshooting
- Networking & Databases: You understand networking basics (DNS, SSL/TLS, HTTP/HTTPS)
- Communication: You explain technical issues clearly and document troubleshooting steps effectively
- Containerization: You can work with Docker or Kubernetes to deploy and debug automation environments
- Knowledge Sharing: You actively share knowledge and best practices with teammates, whether through team discussions, presentations, documentation, or contributions to internal playbooks and tools.
Nice-to-haves
- Automation & AI Mindset: You have a basic understanding of AI concepts and a passion for automation, with some hands-on experience using tools like n8n, Zapier, Make, or Airflow to simplify tasks and improve workflows.
- Observability: Familiarity with tools like Grafana, Prometheus, Datadog, OpenTelemetry, or Sentry
- Authentication Protocols: Knowledge of OAuth2, OIDC, SAML, or JWT flows
- JavaScript: You have a working knowledge of JavaScript, including reading and debugging code, working with JSON data, and making small code changes to troubleshoot workflows and integrations.
- SQL & Databases: You have a foundational understanding of relational databases, such as PostgreSQL, including tables, relationships, and basic SQL queries to investigate and troubleshoot issues.
