Tech Service Manager

GSK Tech Global Centre in Poznan
Online interview
Employment contract
Remote possible
Paid vacation

Project description

The role has broad scope of accountability as the Manufacturing & Packaging applications is used for many critical processes, e.g MES product is

  • one of core systems used in GSK CH Manufacturing and Quality space to eliminate Data Integrity risks
  • the applications are GxP in nature
  • foundation system to drive Factory 4.0 strategy
  • main system for driving Manufacturing intelligence data based analytics

Tech Service Manager needs to ensure stabile performance of these systems and their stabile development. 

Your tasks

  • Define BAU Service Operations Model driving effective integration of the product specific tech support with the underlying infrastructure and other dependent services.
  • Define and establish process of engagement and delivery for Development and Service Requests for new services or versions of existing services.
  • Continuously improve services performance collaborating with Site based tech teams, Business SMEs and Process Owners and External 3rd party support teams.
  • Drive process improvements, removing variation and removing inefficiencies from processes in Service Performance.
  • Support timely service transition and stabilisation as products are transitioned from the development to the operational lifecycle stage.
  • Monitor service performance against SLAs and produce service reports and escalate as required for business critical impact.
  • Define, document, agree, monitor, measure, report and review the level of IT services provided
  • Determine, document and agree requirements for new services and produce Service Level Requirements
  • Taking the team through Agile/DevOps transformation. Ensure the service management discipline is embedded in the way the DevOps teams operate.
  • Managing budget and service contracts.
  • Managing flex capacity - external vendor delivery teams (e.g. Werum, Zenith, Cognizant etc)

Who we're looking for?

  • Min 3 years of experience in the roles like: Service Manager, Delivery Manger
  • Demonstrated success in Managing IT services and projects to meet the needs of business within agreed SLAs, time and budget.
  • Demonstrated up to date knowledge of service operations policies, processes, procedures for service delivery, and reporting procedures. In particular the applications and continuous improvement of ITIL processes.
  • Demonstrates an understanding of service definition and process improvement methodologies
  • Familiar with: Enterprise applications, ITIL based service management practices, Vendor Management, GXP systems
  • Experience in healthcare or related industry experience e.g pharma, medical devices, FMCGs in Food, Beverages
  • Exposure or experience of GxP processes and systems

Vendor Managment
How we manage our projects?
Scrum, Agile, Kanban
Who makes architectural decisions?
Team and tech leads
Who makes technology stack decisions?
Project management software
JIRA, Microsoft Teams, Azure Devops
How we code?
Version control
Style guide
Code review
Static code analysis
Code metrics
Knowledge database
How we test?
Unit tests
Integration tests
System tests
Performance tests
Manual testing
Test automation
Additional monitor
Personal container
Operating system
Work environment
Tech supervisor
Open space
Flexible working hours
  • Healthcare package
  • Healthcare package for families
Leisure package
  • Leisure package
  • Hot beverages
  • Fruits
  • Snacks
  • Trainings
  • Car parking
  • Bicycle parking
  • Chill room
  • Integration events
  • work up to 70% of your working time per month remotely
  • flexible working hours
  • work part-time or have a long weekend thanks to Short Friday

Our company

GSK Tech Global Centre in Poznan

Poznań 750
Tech skills
  • Node.js
  • JavaScript
  • Java

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