We provide 2nd level support for a wide range of applications used by IB Sales business. The team is located in offices around the world and operates under a follow the sun model. As an Application Support Analyst, you'll play an important role in maintaining production stability, resolving incidents in a timely manner and working closely with development and business partners. You'll be able to work with your colleagues on interesting projects that will help build your skills and experience.
*support the Service & Product Manager across several technical domains *ensure workflows, processes, tooling and applications are of the highest quality standard *contribute expertise to the management of existing and new IT products and services *define workarounds for known errors and initiate process improvements *maintain a knowledge database *assist in planning BCP, patching and other infrastructure related projects *contribute to automating manual processes *get involved in problem management to identify root causes and ensure issues don't reoccur
Who we're looking for?
*ideally 3+ years of hands-on experience with Unix, SQL and MS Office products *proficient with tools such as ServiceNow, Confluence, JIRA and batch scheduling tools like Autosys *ability to solve complex issues, good at problem statement analysis and solution design thinking *track record of building good relationships with senior IT stakeholders and business partners *confident communicator that can explain technology to non-technical audiences *capable of understanding client needs and translating this into products and services *able to work under pressure and manage multiple, concurrent and conflicting priorities to deadlinesNICE TO HAVE