IT Support Analyst

Luxoft
Mid
Online interview
B2B Employment contract
Wrocław

Project description

We provide 2nd level support for a wide range of applications used by IB Sales business. The team is located in offices around the world and operates under a follow the sun model. As an Application Support Analyst, you'll play an important role in maintaining production stability, resolving incidents in a timely manner and working closely with development and business partners. You'll be able to work with your colleagues on interesting projects that will help build your skills and experience.

Your tasks

*support the Service & Product Manager across several technical domains *ensure workflows, processes, tooling and applications are of the highest quality standard *contribute expertise to the management of existing and new IT products and services *define workarounds for known errors and initiate process improvements *maintain a knowledge database *assist in planning BCP, patching and other infrastructure related projects *contribute to automating manual processes *get involved in problem management to identify root causes and ensure issues don't reoccur

Who we're looking for?

MUST

*ideally 3+ years of hands-on experience with Unix, SQL and MS Office products *proficient with tools such as ServiceNow, Confluence, JIRA and batch scheduling tools like Autosys *ability to solve complex issues, good at problem statement analysis and solution design thinking *track record of building good relationships with senior IT stakeholders and business partners *confident communicator that can explain technology to non-technical audiences *capable of understanding client needs and translating this into products and services *able to work under pressure and manage multiple, concurrent and conflicting priorities to deadlines

NICE TO HAVE

N/A

Our company

Luxoft

Gdańsk, Wrocław, Warsaw, Krakow, Zug 13000
Tech skills
  • Java
  • JavaScript
  • .Net

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