Service Desk Administrator with Czech

Wipro IT Services Sp. z o. o.
Online interview
Employment contract

Project description

Job position is for an Italian developer and manufacturer of components for the automotive industry.

We provide many benefits!

  • Relocation assistance - Accommodation, travel and other expenses covered
  • Medical Insurance
  • Life & Disability Insurance for employees and family members
  • Wipro Social Fund Scheme

Your tasks

  • Serve as the first point of contact for end users seeking technical assistance.
  • Perform remote troubleshooting through diagnostic programs.
  • Determine the best solution for faster resolution of end users issue.
  • Educate and guide the end user through the problem solving.
  • Provide information on IT products or services based on end user query.
  • Record all issues and their resolution in IT ticketing tool.
  • Follow-up and update end user on status and information of issue reported.
  • Identify and suggest improvements on current processes followed.

Who we're looking for?

  • Languages ​​to be fluent in: Czech
  • IT Customer Support experience is preferred.
  • Good communication skills in English
  • Team player
  • Interactive personality

Work environment
  • Healthcare package
  • Healthcare package for families
Leisure package
  • Leisure package
  • Leisure package for families
  • Hot beverages
  • Fruits
  • Trainings
  • Integration events

Our company

Wipro IT Services Sp. z o. o.

Warsaw, Gdańsk, Krakow 750
Tech skills
  • JAVA
  • SAP
  • Python

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