Working closely with Product Design, Business Analysis, Systems Analysis, Quality Assurance and Customer Support to help assess, improve, maintain and support software solutions to business problems. Using strong logic, computer language skills, combined with healthcare industry and practical knowledge, deliver and maintain applications and software providing comprehensive business solutions to the healthcare industry.
- You are partner across the enterprise, operations, change management, and strategic partners to deliver features that delight our customers
- You work closely with Product Manager and internal partners to define end-to-end customer experiences and map user journeys to refine epics/features/stories for clear articulation to request teams
- You have proven ability in application development and the delivery of enterprise service management applications and solutions and ServiceNow platform
- You prioritize the product backlog including defect or bug resolution based on business value + time criticality + risk reduction/job size
- Lead a cross functional team of developers, testers and business analysts
Who we're looking for?
- You are a self-starter and forward thinker that has diverse skills in DevOps, ServiceNow, and eye for business to implement critical initiatives that deliver customer value and satisfactory business outcomes.
- You have a deep understanding of agile software delivery including analysis, enterprise dev and quality assurance
- Collaborative with good communication and documentation skills, able to work dispersed teams
- ServiceNow Foundations training
- ServiceNow certified system administrator – CSA
- ServiceNow certified application developer - CAD preferred
- ITIL v3 or v4 Foundations Certification
- SAFe Teams, and / or PO/PM certification a plus
- Lean, 6 sigma process improvement
- Strong analytical, interpersonal, collaboration, communication (written, verbal, and technical), presentation, negotiation, influence and problem-solving skills
- Healthcare package
- Healthcare package for families
- Leisure package
- Hot beverages