Service Desk Administrator with German

Wipro IT Services Sp. z o. o.
Junior
Online interview
Employment contract
Gdańsk

Project description

Job position is for a Japanese based pharmaceutical MNC.

Your tasks

Languages to be fluent in: German

Responsibilities:

• Serve as the first point of contact for end users seeking technical assistance.

• Perform remote troubleshooting through diagnostic programs.

• Determine the best solution for faster resolution of end users issue.

• Educate and guide the end user through the problem solving.

• Provide information on IT products or services based on end user query.

• Record all issues and their resolution in IT ticketing tool.

• Follow-up and update end user on status and information of issue reported.

• Identify and suggest improvements on current processes followed.


What are we looking for in a candidate?

• IT Customer Support experience is preferred.

• Good communication skills in English

• Team player

• Interactive personality


We provide many benefits!

• Relocation assistance - Accommodation, travel and other expenses covered

• Medical Insurance

• Life & Disability Insurance for employees and family members

• Wipro Social Fund Scheme


Who we're looking for?

Skills
German
IT support
Work environment
Healthcare
  • Healthcare package
  • Healthcare package for families
Leisure package
  • Leisure package
  • Leisure package for families
Kitchen
  • Hot beverages
  • Fruits
Traning
  • Trainings
Relocation
  • Adaptation tips
  • Temporary housing
  • Money for moving expenses
Other
  • Integration events

Our company

Wipro IT Services Sp. z o. o.

Warsaw, Gdańsk, Krakow 750
Tech skills
  • JAVA
  • SAP
  • Python

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