Digital Service Management Operations Analyst

  • HSBC Service Delivery (Polska)
  • Krakow
  • Employment contract


Experience level: Mid

  • Proven stakeholder management skills including the ability to negotiate and influence is essential combined with a willingness to challenge
  • Highly organised with attention to detail, strong analytical and numerical skills supported by good knowledge of Excel (pivots, vlookup etc)
  • Highly developed communication skills, both written and verbal, being able to explain complex or technical issues in detail that all can understand
  • The ability to work with and report on complex data from a variety of sources, and to operate effectively where data is ambiguous or incomplete
  • Pragmatic decision making skills, with the ability to make clear judgments, understand the implications and communicate these effectively across different levels


Necessary on this position:
  • Excel

Project you can join

The role holder will provide comprehensive Service Management activities for multiple teams within a fast paced Digital IT environment, helping to facilitate the decision-making required to ensure delivery of accurate data across workstreams.

  • Supporting and facilitating the recruitment life cycle – resource requests and PO/invoicing for perm and non-perm contracts
  • Owning and improving the internal process for People – e.g. facilitation around Staff ‘Moves’ / New Hires / Exits, Org charts, HR Directory maintenance etc
  • Maintenance, tracking and reporting on operational tasks e.g. Clarity (Timesheets/ Task Allocation / Queries) / Mandatory Training etc
  • Exercise Control, Governance and Reporting around the Digital RTB budget in terms of Cost Management and Cost Realisation including tracking, trend analysis and annual financial planning
  • Acting as the first point of contact to the Central Operating Teams (COO) for Finance / Planning / Risk / HR etc.


  • Laptop
  • Additional monitor

Work environment

  • Flexible working hours
  • Remote possible: 20%
  • Paid vacation: Yes


  • Healthcare package
  • Healthcare package for families
  • Financial bonus
  • Cold beverages
  • Hot beverages
  • Fruits
  • Language courses
  • Visa Services
  • Conferences
  • Trainings
  • Books
  • Car parking
  • Bicycle parking
  • Shower
  • Chill room
  • Integration events

Contact this employer

HSBC Service Delivery (Polska) is a Data Controller ...