Business Application Support Analyst

Luxoft Poland
Mid
Online interview
B2B Employment contract
Wrocław

Project description

You'll be working with the Application Support teams in Poland. The team provides quality services to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centers of expertise, ensuring business aligned support, always aiming to foster on customer / user needs. Our measure of success is two-fold - clear and recognized benefits into the L2 line teams and standardization of core ITIL practices at a high maturity level.

Your tasks

  • be responsible for providing hands-on Level 2 production support of Wealth Management Americas suite of WMA Shared Services applications
  • govern production support execution is aligned to existing ITIL framework
  • follow effective and efficient operational policies, processes and procedures
  • ensure all forms of workload are managed in line with established processes and procedures
  • work closely with the vendor, key stakeholders to plan for cost optimized solutions, manage delivery, implementation, process improvement and production product support

Who we're looking for?

MUST

You have:

  • bachelor's degree in Computer Science preferred
  • 4 - 10 years of experience in IT support role within Financial services industry
  • in-depth knowledge and understanding of distributed environment, Cassandra, Apigee and Incident and Problem Management practices.
  • demonstrated hands-on domain skills and track record of successful projects and deliveries
  • strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out)
  • strong verbal, writing and communication skills
  • Apigee, Cassandra, Java, Unix, Oracle, Scheduling, Autosys - all are very valuable skills for this role. You need to be a hand-on person.
  • strong ability to solve complex issues
  • demonstrable experience in delivering a quality operational service to customers
  • ITIL Qualified & proficient in using Service Now

You are:

  • honest, reliable, self-motivated with a high level of integrity
  • highly committed, resilient and outcome focused
  • able to support multiple projects at any given time
  • flexible, adaptable and pragmatic with an ability to stay focused on objectives and a can-do-attitude
  • customer orientated and focused on service quality with strong interpersonal skills comfortable at interacting with colleagues at all levels
NICE TO HAVE

n/a

Our company

Luxoft Poland

Krakow, Wrocław, Warsaw, Gdańsk 1500
Tech skills
  • Java
  • JavaScript
  • C++
  • C#
  • Python
  • Scala
  • Android
  • Android
  • iOS
  • Go

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