Senior Production Support Specialist (FCTM)

Join us!

  • HSBC Service Delivery (Polska)
  • Krakow
  • Employment contract


Experience level: Senior

  • Oracle, SQL knowledge
  • Knowledge of UNIX and shell scripting
  • Knowledge of batch processing and automation (preferably Control - M)
  • Basic Knowledge of IBM WebSphere
  • Strong experience in supporting complex and integrated application environments
  • Experience with system implementations and organizational processes (ITIL Framework)
  • Strong communication and negotiation skills
  • Good problem solving and analytical skills
  • Ability to work under time pressure, and to multitask
  • English proficiency to maintain write and speak communication with other IT resources around the globe and business users
  • Availability to work on rregular work shifts (Between 8:00h and 18:00h)
  • Availability to cover weekend`s and holiday`s


Necessary on this position:
  • Oracle Database
  • SQL
  • Unix

Project you can join

We are looking for skilled individuals for the Global Technology Center in Kapelanka / Kraków to work as Production Support Specialist for Financial Crime Threat Management (FCTM), which is one of the Global Standards & Compliance areas, and aims to detect and prevent illicit actors' access to the global financial system through constant vigilance. It aims to provide predictive and timely intelligence to inform business decisions so that we know all our customers in the widest possible sense. Its end-state vision includes a cutting edge Big Data technology and analytics platform supporting a global network of Financial Crime Threat Management (FCTM). 

Production Support team will ensure its 20+ IT Systems remain available, reliable and secure, and will be an integral part of a global Application Production Services Team that supports business users spread across the globe. The global team runs in the follow-the-sun support model to provide first-class application support services to our worldwide business users while maintaining work-life balance for the team members.

Key Accountabilities:

  • Provide full scope of Level 1 and 2 Production Support service including resolution of live incidents as well as post-resolution problem management activities (Incident Management, Service Improvement Plans)
  • Provide technical expertise in finding root cause of major system problems
  • Oversee the resolution of problems and incidents of varying complexity to enable the operation to continue to run and deliver service effectively by eradicating recurrences with the minimum disruption to the business, (Problem Management)
  • Detect, analyze and resolve problems associated with servers, networks and applications
  • Implementation of local developed solutions (i.e. Shell Scripting, DB procedures, etc…)
  • Support of the various testing activities related to the new implementations (Change Management)

How we manage our projects?

  • Opportunity to change between projects


  • Laptop
  • Additional monitor
  • Headphones
  • Personal container

Work environment

  • Open space
  • Remote possible: 30%
  • Paid vacation: 26


  • Healthcare package
  • Healthcare package for families
  • Financial bonus
  • Hot beverages
  • Fruits
  • Language courses
  • Visa Services
  • Conferences
  • Trainings
  • Books
  • Car parking
  • Bicycle parking
  • Shower
  • Chill room
  • Integration events

Contact this employer

HSBC Service Delivery (Polska) is a Data Controller ...