Service Delivery Manager with German

Online interview
B2B Employment contract
Wrocław Katowice Remote
Remote possible
Paid vacation
20/26 days per year

Project description

This role is the primary contact between the DPE and delivery support organization. They are an integral part of the account planning and delivery support strategy. They support the DPE and/or CPE as the service delivery advocate. They proactively monitor the problem and change process and manages problem and change issues and alerts as needed. They work with the customer (project office) to understand issues and requirements and responds to requests for new services (RFS's) to help grow the business. They help to ensure quality of service and manage cost of delivery by looking at better ways to provide service in a cost efficient manner. They lead the delivery team with direction from the DPE/PE. They monitor and manage Service Level performance on assigned account(s) and reports attainment and potential exposures in a timely manner.

Your tasks

  • Provide DPE/PE single point of contact and be the advocate between Service Delivery and the DPE/PE/Customer,
  • Ensure positive customer satisfaction and customer relationship is maintained,
  • Manage delivering to contract performance standards and client measurements,
  • Drive service quality and improvement of service delivery processes,
  • Continually identify ways to reduce cost delivering the services and improve service,
  • Participate in Technical proposal preparation,
  • Participate in account plan/strategy
  • Understand customer requirements.

Who we're looking for?

  • Knowledge of ISM processes,
  • Experience in SM environment,
  • Fluent English language,
  • Fluent German language
  • Business Travels are not required now but the situation may change after the pandemic

Additional monitor
Personal container
Freedom to pick your tools
Operating system
Work environment
Open space
Flexible working hours
  • Healthcare package
  • Healthcare package for families
Leisure package
  • Leisure package
  • Leisure package for families
  • Financial bonus
  • Fruits
  • Trainings
  • Conferences
  • Car parking
  • Bicycle parking
Relocation package
  • Language courses
  • Visa Services
  • Money for moving expenses
  • Adaptation tips
  • Chill room
  • Integration events
  • Kindergarten

Our company


Krakow, Warsaw, Katowice, Wrocław 90 000
Tech skills
  • oracle
  • linux
  • windows
  • mainframe

Get to know us

Julia Romer
Talent Acquisition Partner

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