- Providing technical assistance and support to users through various channels
- Troubleshooting and resolving issues related to Office 365 within a network environment, including permissions, calendar sharing, and delegation.
- Troubleshooting MS Office 2010 applications, especially MS Word, Excel, and PowerPoint
- Collaborating effectively within a team environment to achieve common goals
- Utilizing service desk tools and technologies such as ITSM, remote access, and knowledge resources
- Developing and maintaining professional relationships with customers and key stakeholders
- Monitoring, acknowledging, categorizing, and handling reported incidents and service requests based on a priority matrix
- Responding to calls and logging incidents with all pertinent information
- Conducting triage and first-level troubleshooting using Standard Operating Procedures (SOPs)
- Employment Contract (up to 12 000 PLN gross monthly)
- Platform with certifications and training
- Private healthcare
- Life insurance
- Proficiency in German, min. B2 level
- Up to 3 years of experience to provide technical support to users via call, remote control using TeamViewer, or Microsoft Teams application, Bomgar
- Knowledge of Microsoft based operating systems with emphasis on Windows XP and Windows 10
- Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation) mandatory
- Experience with using and troubleshooting MS Office 2010 with emphasis on MS Word, Excel, and PowerPoint
- Experience in working effectively within a team and collaborating with others to achieve a goal
- Experience in working accurately and confidently with service desk tools and technology, such as ITSM, remote access, knowledge resources
- Experience in developing professional and effective working relationships with customers and key stakeholders
- Monitor, Acknowledge, Categorize, and handle reported Incidents and Service requests as per Priority Matrix
- Responding to calls and logging Incidents with all pertinent information
- Triage and first-level troubleshooting using SOP
Devire
Warsaw
200Jesteśmy Devire – firmą rekrutacyjną, której celem jest łączenie świetnych ludzi ze świetnymi pracodawcami.
Niezależnie czy rozglądasz się za nową pracą na stałe czy projektem w formie współpracy B2B – możesz polegać na naszym wsparciu na każdym kroku.
Współpracujemy z pracodawcami z terenu całej Polski i realizujemy rekrutacje we wszystkich kluczowych obszarach technologicznych.