Advanced Troubleshooting and Support:

  • Provide second-level support for technical issues escalated from the first-level support team
  • Diagnose and resolve complex hardware and software problems, including network issues (e.g. zScaler), operating system errors, and general application issues (M365, OpenText, …)
  • Utilize remote support tools to assist end-users and perform troubleshooting.

Incident/Problem Management:

  • Monitor and manage the ticketing system to ensure timely resolution of issues (ServiceNow)
  • Escalate critical incidents to higher-level support or relevant IT Teams (incl. external partners) as necessary
  • Document and track all incidents, solutions, and follow-up actions in the ticketing system (ServiceNow, Knowledge base)

Additional Support:

  • Assist in the deployment and configuration of new software and hardware
  • Work together with the related IT Teams within our problem management process
  • Create and maintain user documentation, FAQs, and knowledge base articles.

  • Salary: 90-110 PLN/h netto + VAT 
  • Additional benefit package (medical healthcare, sport membership, etc.)
  • Possibility to cooperate with an international company with a stable market position
  • Long term cooperation
  • Flexible business work hours

  • A minimum of 2-3 years of experience in an IT Support role, with a focus on second line support
  • Proficiency in troubleshooting Windows operating systems
  • Good knowledge of network protocols, IP addressing and network troubleshooting
  • Experience with Microsoft 365, Active Directory, Exchange Online and various enterprise applications)
  • Familiarity with ServiceNow
  • Customer focus and strong commitment to providing quality support
  • Fluency in English is required and fluency in German for daily communication

Jesteśmy Devire – firmą rekrutacyjną, której celem jest łączenie świetnych ludzi ze świetnymi pracodawcami.

Niezależnie czy rozglądasz się za nową pracą na stałe czy projektem w formie współpracy B2B – możesz polegać na naszym wsparciu na każdym kroku.

Współpracujemy z pracodawcami z terenu całej Polski i realizujemy rekrutacje we wszystkich kluczowych obszarach technologicznych.