Partner Support Specialist

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

Working conditions

The Partner Support Specialist is responsible for new partner evaluation and vetting, support and assistance through the onboarding process and job board experience, and setting partners up for a productive relationship with Xometry. They will leverage interpersonal skills, diligent task management, and various technologies to set partners up for success and contribute to the health of the Partner Network.

Functional responsibilities

What You Will Do:

• Run virtual shop evaluations to ensure all prospective partners meet the qualifications and criteria to become a successful partner
• Ensure all incoming partner requests and concerns are resolved in an urgent, professional, and personable manner, utilizing Salesforce and Gmail
• Ensure shop evaluation results are accurately and promptly recorded in the appropriate trackers and Salesforce
• Utilize Google Sheets and the Onboarding Staff App for accurate tracking
• Comfortable with occasional high volume email and call campaigns as needed
• As a “first face” for new partners, creating an enthusiastic atmosphere / promote excitement to being working with Xometry
• Verify partner addresses in google maps / street view to confirm shop location
• 8:00am - 5:00pm or 9:00am - 6:00pm ET working hours
• Make note of impressive and unique partners, recommending them to appropriate Sourcing teams
• Additional responsibilities as required

Requirements for applicants

Qualifications:

• 2+ years of experience in customer success, account management, and/or service management position preferred, with history of producing results through strong relationships
• Technically proficient with an ability to utilize multiple systems, including Google Suite and Salesforce

Personal qualities

• Excellent organization, project management, and time management skills
• Positive can-do attitude
• Self-starter with the ability to work independently
• Ability to work in a fast-paced environment while solving problems quickly and creatively
• Exceptional communication skills (written and verbal), with the ability to manage changing priorities and multiple projects in a fast-paced environment
• Effectively work cross-functionally and with a wide range of people with different skill sets

Language skills

B2-C1

Location/Remote

Remote

Holiday calendar

USA holidays