Customer Success Management Analyst with German

THE WORK:

• Connect with key business and technical decision makers during customer conversations, removing technical blockers and promoting upselling and cross-selling.
• Present Microsoft Cloud solutions that align with each client’s business needs.
• Provide clear technical overviews and accurate pricing guidance.
• Support customers with solution demos, evaluations, and feasibility checks.
• Stay up to date with the latest Microsoft and competitor cloud technologies.
• Participate in training sessions delivered across the global or EMEA teams.
• Meet and exceed sales and revenue goals.
• Drive Customer Engagement and Solution Growth

- Connect with key business and technical decision makers during customer conversations to assess their organization’s needs, propose the most suitable Microsoft solutions, and present their strategic value while providing technical guidance — aiming to grow deal size and revenue per win.

- Gather insights into client businesses and leverage existing architectural approaches to drive opportunity growth through upselling and cross-selling.

- Understand and assess the customer’s business environment and resulting needs, proposing the best customer-centric solution within a specific Solution Area focus; integrate security into customer discussions to identify potential up- and cross-sell opportunities.

- Showcase Microsoft solutions to customers through demos, evaluations, and tailored offers.

- Favorably position Microsoft solutions compared to competitors.

- Collaborate internally with CLM teams on account planning, reviews, joint calls, and solution updates.

- Engage with DAS and Partners on co-sell referrals and handovers.

- Participate in pipeline review meetings and drive engagement on top deals.

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
• Employee Assistance Program - legal, financial, and psychological consultations.
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
• Paid employee referral program.
• Private medical care, life insurance.
• Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).

HERE’S WHAT YOU’LL NEED:

• Advanced proficiency in Inside Sales
• Advanced proficiency in Sales Pursuit Management
• A minimum of 1 year of experience in relevant related skills
• Language(s) Required: German and English - minimum level C1 required. 
• Microsoft certificates are good to have (required to do it in a fast pace after joining)