About Penumbra
At Penumbra, innovation, teamwork, and initiative are more than values – they are the foundation of a workplace where every individual is encouraged to grow and make a real difference. We believe that the strength of our team lies in our diverse talents and shared passion for improving lives. If you’re looking for a role where your contributions matter, we invite you to join a company that values both personal development and impactful work.
As a leading MedTech company, we are dedicated to providing cutting-edge solutions for conditions such as stroke, pulmonary embolism, deep vein thrombosis, and acute limb ischemia. Headquartered in Alameda, California, Penumbra has over 4,500 employees worldwide and generated revenues of approximately $1.2 billion in 2024.
Main Responsibilities
- Provide advanced IT support for hardware, software, networks, and security issues.
- Troubleshoot and resolve complex technical problems efficiently.
- Maintain, optimize, and update IT systems to ensure smooth operations.
- Manage IT tickets and ensure timely resolution or escalation.
- Administer user and computer accounts, and maintain IT inventory.
- Coordinate with vendors for IT equipment and services.
- Ensure IT security, conduct audits, and enforce best practices.
- Handle high-priority incidents and provide dedicated support for executives.
- Create and maintain knowledge base articles and training materials.
- Mentor IT team members and contribute to strategic IT initiatives.
What's in it for you?
- Innovation – With eight product launches in the past year alone, we continue to push boundaries and bring meaningful innovation to the market.
- Impact, grat atmosphere, flat hierachy – We offer a dynamic and inclusive environment where every team member has the opportunity to thrive and contribute to our mission.
- A Team That Inspires – Work alongside a diverse, open-minded, and supportive team that encourages personal and professional growth.
- Stay Active – Enjoy an annual fitness subsidy to support your healthy lifestyle.
- Support & Well-Being – Benefit from our comprehensive Employee Assistance Program, providing guidance and support in times of need.
- Family First – Receive two weeks of paid Family Care Leave to support a sick family member or in the case of bereavement.
- Vacation Time – In addition to your regular local vacation days, enjoy paid extra time off on December 24th and 31st.
- Boost Your Investments – Take part in our Employee Stock Purchase Program and enjoy 15% cashback on your investments.
- Accident Insurance – Stay protected with comprehensive accident insurance during all business trips.
- Private Health Insurance – You will join the company group health insurance contract with Luxmed Premium, that covers you and your dependents.
- Pension scheme PPK – You can join the additional pension scheme with PEKAO TFI, with Penumbra paying 1,5% of your monthly gross salary.
What We're Looking For:
- Bachelor’s degree in Computer Science, IT, or related field, or equivalent experience.
- 5+ years of IT support experience in a global enterprise environment, including service desk support.
- Excellent written and verbal English communication.
- Strong technical skills with Windows and Mac laptops, printers, and IT equipment.
- Experience with Active Directory, Group Policy, user account management, and security groups.
- Proficiency with Microsoft Office, AV tools, and Wi-Fi management.
- Experience with MDM tools (e.g., Intune, JAMF) and ticketing systems (e.g., ServiceNow, Jira).
- Knowledge of IT security best practices.
- Background in regulated industries (Medical Device, Pharma, Biotech) is a plus.
