Order to Cash Operations Associate with Dutch

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Operations  drives business value and outcomes to advance our clients on their journey to intelligent operations through our innovative operating engine — SynOps. We transform business processes to achieve sustainable growth by optimizing people, technology, data and intelligence.

THE WORK:

• Manage collections on a dedicated portfolio, including proactively applying payments, credits, and reconciling accounts.
• Thrive on continuous advancement by conducting credit checks, evaluating credit risk, and assessing customer behavior.
• Collaborate with internal teams to resolve disputes and drive ongoing improvement in debt issues and collections processes.
• Prepare reports and financial documents, ensuring a forward-thinking, growth-driven approach in managing order releases and account setups.
• Committed to constant progress, ensuring data privacy compliance, maintaining account history, and engaging in client interactions.

• Full-time employment contract.
• Modern office located in Warsaw city center (Przyokopowa Street).
• Using foreign language and new technology solutions daily, cooperating with various global Clients.
• Individual support of a People Lead and a specific path of professional development.
• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
• Employee Assistance Program - legal, financial, and psychological consultations. 
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
• Paid employee referral program.
• Private medical care, life insurance.
• Access to the WorkSmile platform (possibility of using a wide range of products and services, including the Multisport card or Lunch Card).

• Fluent in Dutch and English (min B2).
• Experience working in a corporate office environment.
• Experience in a Cash Collection role or Customer service is an advantage.
• Strong communication and interpersonal skills for contacting Clients via email and phone in a B2B (Business-to-Business) setting.
• Experience in order release processes.
• Proficient in Microsoft Excel (intermediate level) and skilled in Microsoft Office, experience in using SAP or other CRM is a plus.
• Strong time management abilities and effective collaboration with various stakeholders.
• Resilient under pressure with the ability to handle stress effectively.
• Willingness to work in a rare hybrid mode from Warsaw office.
• Knowledge of German language will be an asset.