IT Support Specialist with German

  • ERGO Digital IT
  • Warsaw
  • 8 000 - 9 000 PLN net / month
  • Employment contract
  • 14.08.2019

Requirements

Experience level: Mid

  • 2-3 years of experience in first or second level support function in an IT environment, especially in following areas: 
  • B2C digital marketing, customer retention or similar (insurance/banking business processes, Webportal / Mobile App applications)
  • Good general understanding of backend and frontend IT systems, interfaces and functionalities 
  • A good overall understanding of insurance business processes and/or ability to learn fast 
  • Excellent communication & stakeholder management experience 
  • Proven attention to detail and quality – we have many data-heavy business requirements 
  • Working in a distributed multi-national team and a customer service-oriented role 
  • Excellent writing skills, fluency in German and English, Knowledge of Polish language is a plus 
  • Analytical mindset combined with a friendly, outgoing personality 

Project you can join

HOW YOU WILL GET THE JOB DONE 

As an IT Support Specialist you will handle 2nd level support. As a member of a product team you’ll be working in a cross-functional way from understanding user needs and technical restrictions and be able to identify the differences of user issue, feature request and bug. 

Logging bugs in the company’s bug tracking system when a case is validated as a bug. Looking for patterns in the cases being logged to help identify widespread issues 

IT support specialist is a new role in our company. It is your chance to help designing the support process serving needs for our German headquarter in an optimal way.  

Tools you will use in your daily business: 

  • Microsoft Office 
  • BMC Remedy Ticketing Tool 
  • Atlassian Confluence 
  • JIRA for requirements 
  • Testing tools 
  • Team time capture tools 

WHAT WE HAVE TO OFFER 

  • A competitive salary and the ability to grow 
  • Financial bonus – 13th month salary  
  • Private medical care 
  • MultiSport Card 
  • A cool office space with perks (gym, cinema, nap room, free beverages) and the newest office equipment at the center of the city 
  • Friendly workplace environment, team bonding events 
  • Fully equipped developed stations built around Apple equipment 
  • Common delicious breakfast on Tuesdays  

Work environment

  • Tech supervisor
  • Open space
  • Separate rooms
  • Dress code
  • Flexible working hours
  • Paid vacation: 26

Bonuses

  • Healthcare package
  • Healthcare package for families
  • Cold beverages
  • Hot beverages
  • Fruits
  • Snacks
  • Lunches
  • Conferences
  • Trainings
  • Books
  • Car parking
  • Bicycle parking
  • Shower
  • Chill room
  • Playroom for children
  • Integration events

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