Senior Business Analyst

Senior Business Analyst

HSBC Service Delivery (Polska)
Online interview
Employment contract
Remote possible

Project description

The candidate will be responsible for managing the IT Infrastructure and Delivery budget. The candidate will partner up with key senior management within the business to understand the projects requesting spend on behalf of ITID. This role’s interest is on behalf of ITID, providing a clear understanding the affordability of the projects and supply ITID has for both FTE and equipment to meet the demand requested by the businesses. The candidate will need to be self-sufficient with strong communication skills to be able to work and negotiate with senior management for proficient funding and timing of projects.


  • Developing and driving strategic target operating model for ITID management
  • Sponsoring and driving the execution of all work within the roadmap, escalating issues to executive sponsors as needed
  • Partnering across the organization, forming strong relationships with key teams to drive the strategy and roadmap forward
  • Ability to apply complex cross departmental processes to business strategies
  • Uses thorough industry knowledge and understanding of all business unit’s functional area or products to sponsor strategic initiatives for the business
  • Uses analysis and drives solutions to solve complex operations, systems related and/or customer issues with possible financial risk
  • Compile, analyse and interpret data to make strategic and tactical recommendations for the future support model for teams involved with forecasting on behalf of the business and ITID. Define process improvements options, determine optimal solutions through tactical and strategic recommendations, may involve new policies, procedures and technology solutions
  • Responsible for leadership of cross functional/virtual teams to strategize, plan and execute a variety of programs, services and initiatives that are significant in scope, complexity and risk
  • Compile, analyse and interpret data to make strategic and tactical recommendations for the future support model for business COO and ITID teams
  • Use analysis to solve complex operational, systems related and/or customer issues with possible financial risk; apply complex cross departmental processes to business strategies
  • Act as liaison between various business COO and ITID teams, representing the process remediation work stream. This will involve communicating with senior management, by presenting recommendations in a meaningful format and lead change efforts

Who we're looking for?

  • 5+ years of experience in one or a combination of the following: project management, finance, business operations, strategic planning within IT Infrastructure environment
  • High analitycal skills, MS Excel advanced skills is a must
  • Strong knowledge and understanding of the financial, operational, technical and regulatory drivers impacting a complex and dynamic global technology environment
  • Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders
  • Experience with IT strategic planning, governance and management
  • Experience identifying key issues, involve affected parties, design solutions, obtain buy-in, and communicate effectively through resolution
  • Ability to manage large-scale initiatives including stakeholders across business and technical teams
  • Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals
  • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
  • Experience developing and executing communication strategies by collaborating with large, matrixed teams
  • Ability to deliver concise time critical information to all levels of management, technology and business teams

MS Excel

How we work?

Additional monitor
Work environment
Flexible working hours


  • Healthcare package for families
  • Healthcare package
  • Life insurance
  • Medical consultations in our office
  • Employee assistance programme
Leisure package
  • Free sport clubs
  • Fitness, yoga and massages in office
  • Multisport card
  • Financial bonus
  • Fruits
  • Hot beverages
  • Conferences
  • Trainings
  • Books
  • In-house language courses
  • Financial and technology academy
  • Access to leading e-learning platforms
  • Car parking
  • Bicycle parking
  • Shower
  • Chill room
  • Integration events
  • Additional leave for volunteering

Our company

HSBC Service Delivery (Polska)

Krakow 3000+
Tech skills
  • Java
  • Python
  • Scala

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