Mobile Product Specialist

  • HSBC Service Delivery (Polska)
  • Krakow
  • Employment contract

Requirements

Experience level: Senior

Job Dimensions

  • Over 80,000 endpoints in use globally

Job Context

  • Flexibility and adaptability – this job will have constantly changing priorities and tasks that are unpredictable, wide ranging, complex, and time sensitive
  • Effective stakeholder management to ensure the highest quality, most succinct output that is suitable for senior executive management and external parties. Builds strong partnerships with key stakeholders, possess the credibility to build relationships, counsel and constructively challenge senior leaders
  • Staying abreast of external developments in the general area of mobile smartphone and tablet devices, global regulation and competitor activity. Proactive identification of issues and initiation of structured discussions with the key stakeholders, maintaining alignment to deliver against the ITID strategy and goals
  • Put the customer first – ensure our internal and external customers are always considered in all decisions made

Skills / Experience

  • Experience of managing an agile infrastructure development team
  • Strong interpersonal skills – ability to influence, lead and drive teams to deliver, good judgement, assertiveness, high level of communication skills to achieve effective stakeholder management, build consultative relationships, and ability to collaborate directly with a variety of clients (business, development, compliance, etc.)
  • Proven ability to articulate complex issues concisely, suitable for all levels across the HSBC group. Gravitas and ability to interact with and coach senior executives
  • Deep knowledge of Apple iOS, Android, Android Enterprise, smartphone manufacturers (e.g., Google, Samsung, Apple, etc), BlackBerry UEM, BlackBerry Work, BlackBerry Access, Managed Play Store, smartphone configuration, mobile security, mobile asset management, BES
  • Experience of associated technology areas: MDM and UEM technologies, Office 365, telecommunications and networking, carrier networks, Apple DEP/VPP, Azure Active Directory
  • Knowledge of Lean Sigma practices
  • Knowledge and experience of using agile delivery methods and tools to implement both tactical and strategic changes
  • Needs to be resourceful and demonstrate innovation
  • Commercially astute, ability to balance and assess risk vs. reward, maximising cost effectiveness and profitability for functions and/or business lines
  • Respectful of different cultures, working with colleagues from across all the globe
  • Minimum Intermediate English required


Technologies

Necessary on this position:
  • iOS
  • Android

Project you can join

Overview

This role resides in one of the newly established IT Infrastructure Delivery (ITID) agile engineering pods within the End User as a Platform (EUaaS) platform, specifically the Mobile pod. The intent of these new engineering pods is to provide a first-class user experience to HSBC staff, adding increased levels of automation and cloud- based management to our EUaaS platform. Our ambition is to deliver an industry-leading platform: Highly automated, highly self-service, highly secure, highly resilient, and highly mobile. We will do this by developing world-class automation and integrating with the wider HSBC infrastructure environment, through the activities of the agile engineering pods.

The Mobile engineering pod will continue to deliver HSBC’s corporate-owned and Bring Your Own Device (BYOD) solutions to smart phones and tablets. It will review and define the hardware/handsets used, define the configuration to be applied (in conjunctions with HSBC’s Cybersecurity team as appropriate), manage and control the core infrastructure that provides the mobile solutions, and be accountable for all engineering work on those solutions.

In 2020 we are expecting all engineering pods to be in setup mode so the focus will be to complete knowledge transfer from other HSBC locations and initiating the various streams of work that will deliver extra levels of automation whilst moving to a more agile way of working. An appropriate agile way-of-working will be implemented, likely to be Scrum or Kanban.

The Mobile Senior Engineer role will be directly responsible for leading, directing and influencing a team within this pod to achieve the strategic aims of ITID and the EUaaS platform. They will be directed by the pod leader. The total number of staff expected to be managed within the team is approximately 10, although this may . change dependent upon circumstances.

Key Accountabilities:

  • Lead a Mobile engineering pod team, providing staff management and technical direction on the owned technologies
  • Act as a change agent for sustainable continuous improvement, identifying and removing organisational barriers affecting the team, processes and products owned
  • Drive an agile mind-set within the team by adopting the practices and processes identified as being required for our new engineering pods, leveraging agile delivery methods, associated frameworks (e.g., Lean) and Bank tools (e.g., JIRA) to do this
  • Ensure the team’s delivery is aligned with the ITID strategy and vision and also the Product Management direction
  • Identify continuous improvement opportunities within the team, focusing on automation, process improvement, how technology is best leveraged and technology shift opportunities
  • Be accountable for the team’s budget as assigned, perform vendor management as needed against assigned partners, following all applicable HSBC and ITID policies and procedures for financial and team management
  • Work with the ITID platform managers to identify and agree improvement opportunities, reallocating staff, products or services if this benefits the organisation
  • With Product Management, prepare business cases for the implementation of new major products; support the delivery of these business cases up to board level
  • Support the pod leader with agreed ad hoc activities

We offer:

  • Stable job in professional team
  • Interesting path of career in an international organization
  • Consistent scope of responsibilities
  • Private health care, employees’ benefits
  • Possibility of remote working
  • Commutable office location – Kapelanka street
  • Casual dress code
  • Cultural exchange.

Bonuses

  • Healthcare package
  • Healthcare package for families
  • Financial bonus
  • Hot beverages
  • Fruits
  • Language courses
  • Visa Services
  • Conferences
  • Trainings
  • Books
  • Car parking
  • Bicycle parking
  • Shower
  • Chill room
  • Integration events

Contact this employer

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