Technical Support Engineer

7 000 - 15 000 PLN gross/month

  • Dynatrace Sp. zo.o.
  • Gdańsk
  • Employment contract

Requirements

Experience level: Mid

  • More than 2 years of related professional work experience, ideally in technical support
  • Ability to analyze code written in languages such as Java, C++, C#, JavaScript, and Python
  • Degree in computer science, information technology, or related field
  • Excellent English skills, both oral and written
  • Experience in working with external customers
  • Demonstrated problem-solving skills, structured approach, and accuracy
  • Experience with fixing bugs
  • Hands-on team player, proactive, a person of action

Technologies

Necessary on this position:
  • Java
  • C++
  • C#
  • JavaScript
  • Python

Project you can join

Passionate about customer communication on a very technical level? Excited about troubleshooting for our AI-powered monitoring software? Eager to join a global leader that enables digital transformation? If yes, join Dynatrace!

About the role:

As a Technical Support Engineer, you will combine your technical expertise and great communication skills daily. You will provide world-class support for our customers to deliver them the best customer experience. You will have exposure to many technologies and have the possibility to learn more about them.

Our Technical Support team works closely with our R&D teams, providing them insights from customers and suggestions for improvements in our product.

You will be responsible for:

  • Identifying problems and investigating issues directly with the customers (for example, via screen sharing).
  • Cooperating with R&D to suggest improvements, report bugs, and channel feedback from customers.
  • Attending training for new product features and technologies.
  • Continuously learning and exchanging knowledge with colleagues.

Toolset

  • Laptop
  • PC
  • Additional monitor
  • Headphones
  • Personal container
  • Phone
  • Freedom to pick your tools

Work environment

  • Tech supervisor
  • Open space
  • Separate rooms
  • Dress code
  • Flexible working hours

Bonuses

  • Healthcare package
  • Healthcare package for families
  • Leisure package
  • Leisure package for families
  • Cold beverages
  • Hot beverages
  • Fruits
  • Snacks
  • Lunches
  • Adaptation tips
  • Language courses
  • Temporary housing
  • Help finding an apartment
  • Visa Services
  • Sign up bonus
  • Flight ticket
  • Money for moving expenses
  • Conferences
  • Trainings
  • Books
  • Car parking
  • Bicycle parking
  • Shower
  • Chill room
  • Playroom for children
  • Integration events

Contact this employer

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