- Provide first-line support for SAP modules, addressing user queries, and troubleshooting issues related to SAP functionalities.
- Monitor and triage incoming support tickets, prioritize tasks, and escalate complex issues to Level 2 support or relevant teams.
- Assist users in navigating SAP applications, conducting basic troubleshooting, and providing guidance on system usage and best practices.
- Document support activities, resolutions, and procedures followed for future reference and knowledge sharing.
- Collaborate with cross-functional teams to resolve integration issues between SAP and other modules/systems.
- Contribute to the development and maintenance of support documentation, knowledge bases, and training materials.
- Participate in testing and validation of SAP system changes, updates, and new configurations.
- Participate in training sessions to enhance personal knowledge and support capabilities.
- Hybrid working model (4/5 days per month from the office)
- 2 years of experience
- Excellent communication skills to interact effectively with users and team members
- Proficiency in respective SAP modules with an understanding of business processes and principles.
Devire
Krakow
200Jesteśmy Devire – firmą rekrutacyjną, której celem jest łączenie świetnych ludzi ze świetnymi pracodawcami.
Niezależnie czy rozglądasz się za nową pracą na stałe czy projektem w formie współpracy B2B – możesz polegać na naszym wsparciu na każdym kroku.
Współpracujemy z pracodawcami z terenu całej Polski i realizujemy rekrutacje we wszystkich kluczowych obszarach technologicznych.