Volvo Group

We are seeking a detail-oriented IT Software Order Management Specialist to join our team. The successful, best-matched candidate will be responsible for managing the entire order processing cycle for our software products, ensuring accuracy and efficiency from order placement to delivery. IT Software Order Management (part of IT Software & Service Order Management) mandate is to assist and support Volvo Group organization in software license management.

Key responsibilities:

  • Order processing: Handle the end-to-end order management process, including order entry, validation, renewal, and fulfillment.
  • Communication: Serve as the primary point of contact for customers regarding order status, delivery timelines, and any issues that may arise. 
  • Collaboration: Work closely with the entire IT software team, purchasing, finance, and IT teams to ensure seamless order processing and customer satisfaction.
  • Billing and invoicing support: Invoice validation.
  • Data management: Maintain accurate records of customer orders, payments, and account status in the order management system.
  • Issue resolution: Identify and resolve order discrepancies, and customer complaints promptly. 
  • Reporting: Generate and analyze reports on order status, to support business decisions.

We provide a robust compensation and benefits package, plus you will enjoy:

  • Great work atmosphere: Be part of an international company where teamwork flourishes. Engage with friendly and diverse colleagues who are keen to share their knowledge and expertise. Have an impact on the growth of crucial products of the premium brand on a global scale. Take part in Volvo Group social, sport clubs and charity actions.
  • Continuous learning: We champion growth opportunities! Enhance your skills and expand your business competencies with a state-of-the-art and personalized training program, unlimited acess to Azure Academy, Pluralsight, Udemy, Volvo University, mentoring and coaching opportunities.
  • Flexible work arrangements: Benefit from a hybrid work setup with flexible timing options. We value your work-life balance and we implement collaborative environment in Swedish business approach.
  • Stable employment: Fulltime job (contract of employment), financial bonuses and non-financial components of the salary.

  • Education: Bachelor's degree in Business Administration, Information Technology, or a related field.
  • Experience: Minimum of 1 year of experience in order management, preferably within the software or IT industry.
  • Technical skills: Proficiency in order management software and ERP systems; strong knowledge of MS Office Suite, particularly Excel.
  • Communication: Excellent verbal and written communication skills (English).
  • Attention to detail: Strong organizational skills with a keen eye for detail and accuracy.
  • Problem-solving: Ability to troubleshoot.
  • Teamwork: and ability to manage work under pressure.

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success. 
www.volvogroup.com/career. 

Group Digital & IT has the ambition to enable value creation at scale for the Volvo Group. Digital solutions are becoming more and more key in the industries, where we are operating. The solutions and emerging technologies, provided by Group Digital & IT, enable our customers and their customers to do more with less, better for others and best for the future.

We are 3,600 employees located in more than 30 countries, present at all major Volvo Group locations, and we are working in a completely global organization.

In Group Digital & IT we strive for something bigger, we are truly customer centric, and we collaborate with inclusion, together cross the Volvo Group. We learn to stay ahead, we are curious and eager to acquire new and deeper knowledge, both as individuals and as teams.