Environments Support Engineer

Join our dynamic team to provide top-tier support for Firebase products and solutions, focusing on backend services and SDKs. This role involves technical assistance, code troubleshooting, and developer support as part of a global 24x7 support project organized in flexible shifts. Collaborate closely with engineers and product managers to analyze and improve products, ensuring customer success.

We are looking for an Environments Support Engineer with JS knowledge, who will work on our project to grow. The positions are related to support, but from a development perspective, this means that we will be working with issues that other developers around the world are facing.

Responsibilities

• Troubleshoot external users / developer code in order to provide effective solutions
• Provide technical and developer support to customers using Firebase products, solutions and APIs (BaaS products)
• Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions
• Collaborate with internal support teams to enhance cloud products
• Assist and guide users through public forums (third-party and Google-owned)

We gather like-minded people:

• Engineering community of industry professionals
• Friendly team and enjoyable working environment
• Flexible schedule and opportunity to work remotely within Poland
• Chance to work abroad for up to 60 days annually
• Relocation within our 50+ offices

We provide growth opportunities:

• Outstanding career roadmap
• Leadership development, career advising, soft skills, and well-being programs
• Certification (GCP, Azure, AWS)
• Unlimited access to LinkedIn Learning, Get Abstract, O’Reilly, Cloud Guru
• Language classes in English and Polish for foreigners

We cover it all:

• Stable income (Employment Contract or B2B)
• Participation in the Employee Stock Purchase Plan
• Benefits package (health insurance, multisport, shopping vouchers)
• Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more
• Referral bonuses
• Corporate, social and well-being events

Please, note: The set of bonuses might vary based on the role you apply for – specifics will be discussed with our recruiter during the general interview. We will reach out to selected candidates exclusively.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

• Ability to read and understand code, along as write code samples to reproduce customer issues
• Strong knowledge of Linux and Support.Application tools
• Knowledge in at least one of the following languages, at least basic: JavaScript (Swift, Kotlin, Objective-C, Java, Python, PHP, C or Go nice to have)
• Able to execute command line instructions in Unix based systems
• Minimal databases experience
• Experience with API development as well as creating REST and JSON APIs
• Experience with systems that involves authentication and control access implementations
• Strong troubleshooting skills including the ability to read and understand logs and stack traces
• Strong analytical skills related to metrics and behavior
• Ability to research using internal knowledge bases and public-facing documentation (Google Developers, StackOverflow, Github, etc.)
• Experience with non-relational databases and configuring custom domains
• A strong sense of business ownership and customer focus
• Fluent English communication skills at a B2+ level

Nice to have

• Familiarity with the Firebase Development Suite
• Understanding of parallel/distributed computing (NoSQL, MapReduce, etc.)
• Networking experience is a plus
• Familiarity with Machine Learning concepts
• Experience in developing Delta Functions
• Ability to create and present reports based on analysis to stakeholders
• Ownership of client products to better represent stakeholders