Azure Support Engineer

We are currently seeking a qualified Azure Support Engineer to join our team.

As an Azure Support Engineer, you'll assist in providing Level 1 support for our current Azure DevOps pipelines, ensuring optimal performance and user satisfaction. You'll collaborate closely with development teams and vendors to troubleshoot, enhance, and maintain our Azure environment.

Responsibilities

• Support end users via ServiceNow according to SLA
• Investigate and troubleshoot issues
• Participate in fixing production incidents, escalate to vendor when necessary, and effectively communicate with the vendor to address and clarify issues
• Work according to an on-call schedule to provide 24x7 support (7-10 days per month, passive on-call)
• Communicate and collaborate with L2 and development teams
• Assist in development with the client
• Enhance the existing Ops handbook with new cases
• Process Azure extension requests
• Create and support vendor tickets (Microsoft support requests) and relevant Jira tickets

We gather like-minded people:

• Engineering community of industry professionals
• Friendly team and enjoyable working environment
• Flexible schedule and opportunity to work remotely within Poland
• Chance to work abroad for up to 60 days annually
• Relocation within our 50+ offices

We provide growth opportunities

• Outstanding career roadmap
• Leadership development, career advising, soft skills, and well-being programs
• Certification (GCP, Azure, AWS)
• Unlimited access to LinkedIn Learning, Get Abstract, O’Reilly, Cloud Guru
• Language classes in English and Polish for foreigners

We cover it all

• Stable income (Employment Contract or B2B)
• Participation in the Employee Stock Purchase Plan
• Benefits package (health insurance, multisport, shopping vouchers)
• Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more
• Referral bonuses
• Corporate, social and well-being events

Please, note: The set of bonuses might vary based on the role you apply for – specifics will be discussed with our recruiter during the general interview. We will reach out to selected candidates exclusively.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

• 2+ years of experience in Azure DevOps pipelines and CI/CD processes
• Skills in programming languages including Go, Golang Functions, and TypeScript
• Understanding of incident management and IT support ticketing systems, preferably ServiceNow
• Qualifications in technology support and troubleshooting
• Familiarity with collaborating with development teams and vendors
• Flexibility to work on-call hours as part of a team providing 24x7 support

Nice to have

• Knowledge of Linux, Docker/Kubernetes, and Jenkins
• Understanding of additional cloud platforms such as GCP and AWS
• General knowledge of networking concepts for effective troubleshooting
• Familiarity with Technology Infrastructure Library standards