- Leading the investigation of multiple Support Tickets and working collaboratively to understand and resolve customer issues
- Prioritizing issues and giving our customers located in multiple countries the level of duty and care they need to help implement our platform in their environments
- Creating knowledge articles to complete our documentation and enabling customers to better understand product use cases
- Being innovative within the team and with customers to help improve processes and tools
- Salary: 90-105 zł/h netto (B2B contract via Devire)
- Contract duration: long-term contract
- Benefits: Multisport card, life insurance, private medical care
- 2 years of relevant experience in a previous hands-on Level 2 Technical Support or DevOps role
- 2 years experience with REST and RESTful APIs
- Required experience in customer facing role
- Eager learner, ready to dig into many technical areas
- High school diploma required
Nice to have (desired skills):
- Networking/web architectures including HTTP
- Containers / Cloud Platforms (Docker, Kubernetes, AWS, GCP, Azure)
- Experience with Access Management products, Identity Providers, Oauth2 protocol, JSON Web Token standard
- Experience with databases (ideally MongoDB or RDBMS), search engine (ElasticSearch) is a plus
- Experience with trace analysis, debugging, and JVM troubleshooting is a plustr
Devire
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Jesteśmy Devire – firmą rekrutacyjną, której celem jest łączenie świetnych ludzi ze świetnymi pracodawcami.
Niezależnie czy rozglądasz się za nową pracą na stałe czy projektem w formie współpracy B2B – możesz polegać na naszym wsparciu na każdym kroku.
Współpracujemy z pracodawcami z terenu całej Polski i realizujemy rekrutacje we wszystkich kluczowych obszarach technologicznych.