Junior/Regular Help Desk specialist

Luxoft
Junior
Online interview
B2B Employment contract
Wrocław

Your tasks

  • logging, updating and resolving reported end-user issues and track them in the ticketing tool
  • cooperating with various IT support teams inside the company on user related queries
  • point of contact for internal users of the bank to support technology related issues and queries
  • supporting documentation publishing to assist staff with requests for information and provide staff training if required
  • using world-class ticketing systems and tools

Project description

TSD (Technology Service Desk) is a Global Support function. We are the first line of IT support for all end-users in our organization. We provide a support and help with issues associated with working environment. Our team is responsible for accepting, solving or sending the customer's enquiry to the right support organization. A set of tools will be provided to interact with clients via each support channel and Support Specialist will be trained in operation and administration of the different tools. Outstanding client communication manner is required for every Level 1 IT Support Specialist as is following the process and procedures to maintain quality and professionalism. It is not just a helpdesk. It is providing global corporate end users with IT environment technical support on L1/L1.5 level and being a part of experienced, integrated and well organized team.

Who we're looking for?

MUST

  • Excellent verbal and written communication skills
  • Fluent in English and French
  • Knowledge on Windows operating system usage and basic settings
  • Ideally previous similar experience
  • Good analytical skills
  • Flexible and able to respond to change
  • Solutions focused with a can-do attitude
  • Ambitious and innovative approach to daily tasks
  • Demonstrate high level of customer focus
  • Keen in using modern business technologies
  • IT knowledge
  • Strong researcher and problem solver

NICE TO HAVE

  • Nice to have experience in corporate environment

Skills
Windows

Our company

Luxoft

Gdańsk, Wrocław, Warsaw, Krakow, Zug 13000
Tech skills
  • Java
  • JavaScript
  • .Net

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