Technical Writer

The technical writer will write the following document types for software solutions:

• Web Help
• User Guides
• System Administration Guides
• Installation Guides
• API Reference Guides
• Other documents as requested.
• Microsoft Word based documents and PDFs

The technical writer reports to the Technical Communication Manager.  

• Collaborate with Development, Delivery, and Product teams to create or update documents
• Work with solution teams to estimate and determine the scope of a new project
• Create and manager production schedules of projects
• Work closely with solution subject matter experts (SMEs) to gain a working knowledge of the application
• Understand, interpret and translate technical requirements into an easily to understand format

• Minimum three year technical writing experience (required).
• Minimum one year technical writing experience for a software company (required).
• Minimum one year experience working with any of the following single-sourcing tools (required):

o MadCap Flare (preferred)

o RoboHelp

• Professional fluency in written and spoken English (required)
• University degree in Technical Communication, English, or Journalism (preferred)
• Proficiency in MS Office Suite, particularly MS Word
• Demonstrated aptitude in technology applications
• Excellent communication and problem solving skills
• Ability to absorb knowledge easily over a short period of time
• Attention to detail and ability to multitask
• Ability to work under pressure and with aggressive deadlines
• Ability to analyze and organize complex information and present it in an easy-to-understand manner
• Proven ability to work collaboratively in a team environment