1st Line IT Support Engineer

Luxoft
Mid
Online interview
B2B Employment contract
Wrocław

Project description

TSD (Technology Service Desk) is a Global Support function. We are the first line of IT support for all end-users in our organization. We provide a support and help with issues associated with working environment.

Our team is responsible for accepting, solving or sending the customer's enquiry to the right support organization. A set of tools will be provided to interact with clients via each support channel and Support Specialist will be trained in operation and administration of the tools. Outstanding client communication manner is required for every Level 1 IT Support Specialist as is following the process and procedures to maintain quality and professionalism and other IT streams

Your tasks

  • logging, updating and resolving reported end-user issues and track them in the ticketing tool
  • cooperating with various IT support teams inside the company on user related queries
  • point of contact for internal users of the bank to support technology related issues and queries
  • supporting documentation publishing to assist staff with requests for information and provide staff training if required
  • using world-class ticketing systems and tools

Who we're looking for?

MUST
  • Excellent verbal and written communication skills
  • Fluent in English
  • A natural ability to solve complex issues
  • Experience in customer service role
  • Good analytical skills
  • Flexible and able to respond to change
  • Solutions focused with a can-do attitude
  • Ambitious and innovative approach to daily tasks
  • Demonstrate high level of customer focus
  • Keen in using modern business technologies
  • IT knowledge
  • Willing to develop in IT and support role
NICE TO HAVE
  • A confident communicator that can explain technology to non-technical audiences
  • Capable of understanding client needs and translating this into products and services

Our company

Luxoft

Gdańsk, Wrocław, Warsaw, Krakow, Zug 13000
Tech skills
  • Java
  • JavaScript
  • .Net

Check out similar job offers