Senior Technical Support with German & English

HCL Poland Sp. z o.o.
Online interview
Employment contract
Opolska 112, Krakow Remote
Remote possible

Project description

As an IT Helpdesk Analyst with HCL Technologies, you will perform a support role for the German-speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing.

Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps.

Your tasks

  • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
  • Route problems to internal support group
  • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
  • Administer and provide User Access in various systems
  • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions

Who we're looking for?

Soft Skills:

  • Excellent communication and conversation skills (both verbal and written)
  • Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
  • Ability to acquire new information quickly and the willingness to do so at all times
  • Willingness to embrace the 24/7 work environment

Technical Requirements:

  • Understanding of the IT environment and readiness to learn new processes and technologies
  • Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware
  • ITIL knowledge would be an asset

Language Requirements:

  • German – at least B2
  • English – at least B2

Work environment

Recruitment process

Technical & HR Interview
Offer Rollout

Our company

HCL Poland Sp. z o.o.

Wrocław, Krakow, Poznań
Tech skills
  • Cisco

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