ITIL Design and Implementation Specialist

Wipro IT Services Sp. z o. o.
Mid
Online interview
Employment contract
Krakow
Remote possible
10%

Project description

Deliverables:

  • Support Process Stakeholders in Process Management and Excellence journey (Design, Analysis, Deployment and Operation, Integration and Standardization, Optimization and Improvement)
  • Ensures that processes are designed and documented according to the principles of the process framework
  • Develop graphical representations of processes to facilitate understanding and decision making together with process stakeholders
  • Develop and maintain policies, standards, guidelines and templates for business process management and excellence
  • Ensure processes are documented and stored on the central repositories
  • Above 2 years of process management/ business analysis/ process analysis experience needed in large enterprise organizations with consulting experience towards senior management or equivalent management tier levels
  • ITIL Foundation certification
  • Understanding of ITIL and SIAM concepts (nice to have)
  • BPM, Lean Management knowledge (nice to have)

Who we're looking for?

Requirements:

  • Analytical skills and understanding of business processes management and technologies
  • Well Structured, holistic/entrepreneurial thinking
  • Affinity to methodical approach and compliance
  • Excellent teamwork and collaboration skills
  • Good communication skills
  • Ability to transfer business requirements into processes requirements
  • Leadership, facilitation, coaching and mediation skills
  • Problem resolution mindset
  • Can Do attitude
  • Lean process improvement mindset (nice to have)
  • MS Office 365 incl Sharepoint and Visio
  • BPMN 2.0 (nice to have)
  • BPM tool knowledge (nice to have)

Skills
ITIL
BPMN
Work environment
Healthcare
  • Healthcare package
  • Healthcare package for families
Leisure package
  • Leisure package
  • Leisure package for families
Kitchen
  • Hot beverages
  • Fruits
Traning
  • Trainings
Other
  • Integration events

Our company

Wipro IT Services Sp. z o. o.

Warsaw, Gdańsk, Krakow 750
Tech skills
  • JAVA
  • SAP
  • Python

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