(GBM IT) Integration Support Engineer

(GBM IT) Integration Support Engineer

HSBC Service Delivery (Polska)
Online interview
Employment contract

Project description

Project you can join: 

Who we are: We are the Integration team of 4 specialists in Krakow, cooperating closely with colleagues in Germany. Our main task is supporting business systems for investment banking. Team consists of cross- functional engineers with wide knowledge in Java, Linux, Databases, web services, CI/CD, SOA. 

 What we do: 

On daily basis we are using integration tools (IBM Integration Bus, IBM Websphere MQ, IBM Infosphere DataStage). The product is supplying a communication channel between applications and services in a service-oriented architecture. We are looking for new team members who are willing to support integration team and also are interested in learning more about integration tools. 

Your daily tasks:

  • Monitor tickets automatically created for both systems in the case of incidents using the ticket system
  • Analyse and – as much as possible – solve tickets using error logging mechanisms, operating documentation, standard and tailored error handling tools, source code analytics
  • Dispatch tickets to be solved by other teams, keeping the coordinating role as a ticket owner in case an incident requires the joined effort of several teams
  • Dispatch tickets to 3rd Level Support
  • Communicate incidents to specialist fields (business) and third party providers
  • Initiate change requests for repeating incidents to improve the robustness of the platform
  • Monitor the e-mail inbox of the team
  • Provide special KPIs for the incident process of the team 

The way we work:

  • All our teams work in ‘pods’ of 4-8 developers and work closely with a business Product Owner.
  • We are not ‘order takers’ but responsible for the service we are developing.

For us that means:

  • All our teams strive to do continuous delivery – we do small, incremental releases and follow agile practices.
  • We are empowered to use technology and tools to automate as much as possible.
  • We build small services and strive to break up monolithic systems where we have them.
  • Each small team is responsible for everything from the requirements to the development to running it in Production. If we build it we own it.

Who we're looking for?

  • Experience in IT support
  • Unix/ Linux basic knowledge
  • SQL at least basic knowledge 
  • XML at least basic knowledge
  • English at least B2
  • IBM Integration Bus 
  • IBM Websphere MQ
  • IBM Infosphere DataStage


How we work?

Additional monitor
Work environment
8:00 - 16:00
Office hours


  • Healthcare package for families
  • Healthcare package
  • Life insurance
  • Medical consultations in our office
  • Employee assistance programme
Leisure package
  • Free sport clubs
  • Fitness, yoga and massages in office
  • Multisport card
  • Financial bonus
  • Fruits
  • Hot beverages
  • Conferences
  • Trainings
  • Books
  • In-house language courses
  • Financial and technology academy
  • Access to leading e-learning platforms
  • Car parking
  • Bicycle parking
  • Shower
  • Chill room
  • Integration events
  • Additional leave for volunteering

Our company

HSBC Service Delivery (Polska)

Krakow 3000+
Tech skills
  • Java
  • Python
  • Scala

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