(GBM IT) Integration Support Engineer

  • HSBC Service Delivery (Polska)
  • Krakow
  • Employment contract
  • 11.12.2019


Experience level: Mid

• Experience in IT support • Unix/ Linux basic knowledge • SQL at least basic knowledge • XML at least basic knowledge • English at least B2 Technologies: • You can learn with us • IBM Integration Bus • IBM Websphere MQ • IBM Infosphere DataStage


Necessary on this position:
  • SQL
  • XML

Project you can join

Project you can join: Who we are: We are the Integration team of 4 specialists in Krakow, cooperating closely with colleagues in Germany. Our main task is supporting business systems for investment banking. Team consists of cross- functional engineers with wide knowledge in Java, Linux, Databases, web services, CI/CD, SOA. What we do: On daily basis we are using integration tools (IBM Integration Bus, IBM Websphere MQ, IBM Infosphere DataStage). The product is supplying a communication channel between applications and services in a service-oriented architecture. We are looking for new team members who are willing to support integration team and also are interested in learning more about integration tools. Working hours: 8.00 – 16.00 Your daily tasks: • Monitor tickets automatically created for both systems in the case of incidents using the ticket system • Analyse and – as much as possible – solve tickets using error logging mechanisms, operating documentation, standard and tailored error handling tools, source code analytics • Dispatch tickets to be solved by other teams, keeping the coordinating role as a ticket owner in case an incident requires the joined effort of several teams • Dispatch tickets to 3rd Level Support • Communicate incidents to specialist fields (business) and third party providers • Initiate change requests for repeating incidents to improve the robustness of the platform • Monitor the e-mail inbox of the team • Provide special KPIs for the incident process of the team The way we work: - All our teams work in ‘pods’ of 4-8 developers and work closely with a business Product Owner. - We are not ‘order takers’ but responsible for the service we are developing. - For us that means: o All our teams strive to do continuous delivery – we do small, incremental releases and follow agile practices. o We are empowered to use technology and tools to automate as much as possible. o We build small services and strive to break up monolithic systems where we have them. o Each small team is responsible for everything from the requirements to the development to running it in Production. If we build it we own it.


  • Laptop
  • Additional monitor
  • Headphones

Work environment

  • Office hours: 8:00 - 16:00


  • Healthcare package
  • Healthcare package for families
  • Financial bonus
  • Hot beverages
  • Fruits
  • Language courses
  • Visa Services
  • Conferences
  • Trainings
  • Books
  • Car parking
  • Bicycle parking
  • Shower
  • Chill room
  • Integration events

Contact this employer

HSBC Service Delivery (Polska) is a Data Controller ...