IT Support Analyst

Luxoft Poland
Mid
Online interview
B2B Employment contract
Wrocław

Project description

Are you passionate about bringing systems to life? Do you have the drive to innovate? We're looking for someone like that to help us:

  • Serve as the DevOps Support engineer as well as provide hands on production support for several applications in WMA Tools and Automation portfolio
  • Ensure production stability and availability for key Deployment automation ecosystem tools and services.
  • Handle incident escalation and management
  • Face off to senior Development & Infrastructure staff as well as 3rd party support vendor to implement efficient strategic solutions
  • Conduct deep-dive post-mortems and prioritize remediation activities with delivery teams
  • Drive process improvement initiatives alongside global production support projects

Your tasks

  • support the Service & Product Manager across several technical domains
  • ensure workflows, processes, tooling and applications are of the highest quality standard
  • contribute expertise to the management of existing and new IT products and services
  • define workarounds for known errors and initiate process improvements
  • maintain a knowledge database

Who we're looking for?

MUST
  • ideally 4+ years of hands-on experience on Middleware technologies, deployment automation along with extensive exposure on DevOps concepts & it's implementation.
  • experience in IT production support of application deployment tools and automation
  • good Knowledge of Application deployment process configuration and automation.
  • demonstrable experience in delivering a quality operational service to customers
  • operating in a Global team environment
  • ITIL Qualified & proficient in using Service Now
  • evidence of being able to work in a dynamic and stressful environment
  • experience with tools Cloud and on-prem deployment technologies as well as use of monitoring tools such as App Dynamics and Splunk
  • theoretical understanding and knowledge of other programming / scripting languages
  • good understanding of Agile methodology; able to lead Scrum teams
  • excellent process understanding and delivery management skills.
  • ability to solve complex issues, good at problem statement analysis and solution design thinking
  • track record of influencing senior IT stakeholders and business partners
  • confident communicator that can explain technology to non-technical audiences
  • capable of understanding client needs and translating this into products and services
NICE TO HAVE

n/a

Our company

Luxoft Poland

Krakow, Wrocław, Warsaw, Gdańsk 1500
Tech skills
  • Java
  • JavaScript
  • C++
  • C#
  • Python
  • Scala
  • Android
  • Android
  • iOS
  • Go

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