Java Software Support Engineer

CIsco
Mid
Online interview
Employment contract
Krakow Remote
Remote possible
100%

Project description

You will be part of a standout technical team that care about helping and contributing our clients to operate our software and successfully improve their return on investment. We collaborate with the software engineering and Ops infrastructure teams of the largest companies in the world, and we are considered as a vital partner and extension to their internal teams.

Your tasks

  • Assist clients instrument, control and debug their large multi-tiered compound applications
  • Replicate customer environments and work to identify & fix the root cause or provide interim workaround as needed
  • Provide Technical Action plans to take a customer issue from start to resolution
  • Identify product bugs and improvements based on customer environments and work to close them
  • Collate common failures and feedback into AppDynamics Product Engineering to continue to set the standard of quality

Who we're looking for?

  • Solid Java experience and knowledge of the Java framework
  • Understanding data structure
  • Understanding of the JVM internal and memory management
  • Validated experience working with APM tools and tuning of application performance. 
  • Experience with commercial and open-source operating systems, Linux System Engineering, LVM, and filesystem performance configuration. 
  • Strong system-level experience of containerization (Docker, Amazon ECS, Google Kubernetes Engine/Kubernetes) and Virtual Machine Hypervisors. 
  • In-depth MySQL knowledge and the capability to execute DB recoveries on corrupted MySQL DB data. 
  • Excellent system recovery skills and knowledge of change control and disaster recovery processes. 
  • Experience in HTML5, JavaScript, and CSS. 
  • Excellent debugging skills with SSL communications in a client/server environment. 
  • Related BA/BS or advanced degree preferred.

Skills
Java
Docker
Kubernetes
MySQL
HTML5
CSS
JavaScript
Work environment
Healthcare
  • Healthcare package
  • Healthcare package for families
Leisure package
  • Leisure package
Bonuses
  • Financial bonus
  • Equity
Kitchen
  • Cold beverages
  • Hot beverages
  • Lunches
Traning
  • Conferences
  • Trainings
  • Books
Parking
  • Car parking
  • Bicycle parking
Relocation package
  • Visa Services
  • Adaptation tips
Other
  • Chill room
  • Shower
  • Integration events

Our company

CIsco

Krakow 70,000+
Tech skills
  • java
  • ruby on rails
  • Java/J2EE
  • c
  • RESTful Services
  • MongoDB

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