Help Desk Specialist (with German)


Help Desk Specialist (with German)

Luxoft
Mid
Online interview
B2B Employment contract
Wrocław

Your tasks

  • Provide first level technical support for corporate users
  • Performing periodical maintenance tasks
  • Field support
  • Following defined internal procedures and processes such as Request Fulfillment, Incident Management, Change Management
  • Interact with second line support in all tasks related to IT infrastructure and application in order to avoid or solve incidents and services requests
  • Actively participate in knowledge sharing with colleagues for the creation and implementation best practice of IT operations and users support

Project description

It is operational activity, in a team, related with Service Desk functions on first level support, the main responsibilities are to support internal IT systems German-speaking users remotely, request registration, classification, prioritization and resolving or transferring them to the second line support. The main tool, which is used for that is ServiceNow system

Who we're looking for?

MUST
  • Fluent German is crucial
  • Intermediate English language skills
  • Basic understanding of PCs, MS Windows, MS Office (incl. Outlook)
  • Technical education and/or mindset
  • Good communication
  • Customer service experience
NICE TO HAVE
  • some help desk / service desk or call center experience

Our company

Luxoft

Gdańsk, Wrocław, Warsaw, Krakow, Zug 13000
Tech skills
  • Java
  • JavaScript
  • .Net

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