Product Manager - Omnichannel Routing
The team at Zendesk is constantly rethinking how the future of outstanding software will look like for our customers all over the world. We've done so successfully over the last couple years, and we know it takes an amazing team to build fantastic products. That is why we are looking for a Product Manager who loves to tackle complex problems to join that team and help us shape our vision.
We value collaboration and within Product, we work with lots of cross functional teams like Engineering, Design and Product Marketing to solve big problems for our customers. Do you like and use agile processes and believe that pragmatism always triumphs over dogmatism? Do you value customer insights? Join us to own the roadmap and enjoy the impact we have improving it.
What you'll be doing
- Define and be responsible for the product roadmap and prioritization of an evolving, omnichannel routing capability that helps teams improve their operations and decision-making to achieve their targets
- Work as part of a team defining the evolution of how routing work in an AI world, delivering best of breed capabilities and ease of use.
- Work closely with a dedicated team of engineers, product designers, product marketers to deliver cross-functional projects that excites customers
- Meet with amazing customers, analyze product data, and research competitors to develop and communicate a vision for how we will keep building a phenomenal product/business
- Combine customer insights, market trends, and our vision of delivering powerful capabilities in a simple way
- Be a key part of Zendesk's mission of championing customer-facing teams; defining and delivering features that support our customers and helping us meet some of our most meaningful business goals
About Zendesk - Champions of Customer Service
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
What we offer
- Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
- The Poland annualized base salary range for this position is zł240,000.00-zł360,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.
- Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
What you bring to the role
Basic Qualifications:
- 2+ years of Product Management experience under your belt, and you’ve spent most of that time working within a high-paced, agile software development environment
- Strong problem-solving capabilities as well as the flexibility (of working style) to deal with changing and conflicting priorities
- Experience balancing long term strategy and delivering incremental value to customers along the way
- The drive to deeply understand the market, customers and product
- Excellent written communication skills for varying audiences: customers, engineering, marketing, program management, and executives
- Passion for proactive problem solving and ability to extract their essence while backing up your decisions with data
- Hunger for learning, continually developing your skills, contributing to how we could work better, but also mentoring your colleagues
Preferred Qualifications
- Experience working in the Customer Experience industry
- Design, engineering or data analysis background
