Job position is for an American based financial MNC.
Candidate must be fluent in Hungarian
• Able to handle Calls, Emails, Chats & Web tickets and should be willing to work in 12 x 5 shift environment
• Basic understanding of inter-relationship of software, hardware and communications Hardware trouble shooting skills Printer and Network issues
• Experience in PC Hardware configuration
• Experience supporting LAN’s, PC operating systems and desktop software
• Experience using a variety of PC software including Microsoft Office Suite,
• Microsoft Exchange, Windows XP, TCP / IP, and UNIX
• Certification as a MCP desirable but not mandatory
• Certification as a MCSE desirable but not mandatory
• Previous experience with internet customer support would be desirable
• Knowledge/Experience in administration of a LAN environment is desirable
• Knowledge/Experience in Security Administration utilizing Active Directory and Group Policy is desirable
• Knowledge and understanding of end user requirements
• Strong customer service orientation Self-Starter
• Good listening skills & Ability to analyze and solve technical problems
• Strong problem analysis, resolution, and writing skills
• Good interpersonal and communication skills Analytical skills excellent spoken and written communication skills
• Professionalism and customer focus Ability to perform in adverse situations
• As an Analyst / Administrator, you should be able to monitor the IT Infra structure for its availability, capacity usage, hardware and OS errors and failures.
• Handle first-level incident / problem determination and resolution on a 24x7 basis Service incidents and queries within the agreed service levels.
• Timely escalation of incidents to higher level when required. Log files monitoring for errors.
• Perform daily, weekly and monthly proactive housekeeping and monitoring activities Vendor co-ordination, Perform basic Service Requests based on Standard Operating Procedures. Follow quality / security process defined for the engagement.
Who we're looking for?
- Healthcare package
- Healthcare package for families
- Leisure package
- Leisure package for families
- Hot beverages