Our client is a UK subsidiary of a global financial house working in multiple markets and asset classes. Multiple Luxoft teams are involved in development and support of a range of client applications.
We are looking for an experienced Lead Technical Support Engineer who can co-ordinate and motivate the team, has a passion and desire for customer services and to excel in their role. Application Support Lead will be responsible for ensuring the team performs to the highest levels and SLA commitments are met with exceptional customer services, and to be a conduit between support and development. You need to have strong communications skills, both written and verbal and the ability to take ownership of incidents, whilst ensuring issues are being prioritized and resolved effectively.
Successful candidate will join a group of 4 people working flexible hours covering jointly the time range from 7 am to 8pm CET.
Technologies used: Java/J2EE, JMS/JFS, MySQL, Unix Shell/Windows Batch/Perl, MQ, Control-M, Jira/Confluence, EJB, Spring Framework, Camel, Hibernate, JPA, ServiceNow, MS Access
Opportunities: Rapidly growing team with opportunities for working directly with business users, expanding technical and capital markets knowledge, and developing consultancy / soft skills. Working along with highly professional and experienced engineers gives opportunity for learning new and farther development of technical skills.
Currently, the team operates fully in WFH mode. Working from Luxoft offices is possible upon request.
- Supervise and lead the L2 BAU Support Team
- Communicating with client on user issues.
- Resolving client problems in different ways, proposing workarounds, applying fixes according to SLA and incident/problem management practices.
- Control-M batches monitoring with proper response on delays or issues raised (SLAB reports, P1/P2 incident notifications).
- Be focal point for support team, ensuring high standards are consistently preserved, recognizing strengths and weaknesses and acting on them. Mentoring of support team to analyze and implement suitable solutions.
- Working on integrated environment across multiple technologies.
- Build/update the knowledge base across the business, ensure documentation of the configuration process of the software products, to help with the further project implementation.
- Technical Knowledge of SQL - basic scripting, writing SQL statements.
- Ability to highlight and implement service improvements.
- Release and Change Management through constant communication with development team
- Small changes implementation.
- Make sure follow best practice and internal processes.
- Understanding of ITIL and implement some of the procedures into the team
MUST
- At least 5 years of experience in leading the L2 application support Team
- Proven track record in delivering an excellent service to customers and key stakeholders
- Good understanding of Programming
- Excellent problem-solving skills with the ability to identify root cause and implement controlled changes
- Strong knowledge in Incident, Problem, Change Management
- Working practice in ServiceNow
- SQL knowledge - ability to create SQL scripts and queries, work with stored procedure
- Ability to communicate verbally with client in English: written/spoken -English on upper-intermediate level or higher.
- Basic Java skills, reading and understanding Java code.
- Understanding common SDLC.
- Investment Banking Experience (Back and Middle Office Application Support)
- Experience in SQL performance tuning, understanding query plan is a big plus.
- Control-M usage
Luxoft Poland
2000
Luxoft, a DXC Technology Company is a global digital strategy and software engineering firm with over 17,000 international employees within its 58 offices in 29 countries. It is headquartered in Zug, Switzerland.
In January 2019, Luxoft was acquired by U.S. company DXC Technology. Luxoft partnered with LG Electronics to create a next-generation Autonomous Mobility concept vehicle that integrates consumers' personalized digital lifestyles into a driving experience. Luxoft enabled Switzerland's first Blockchain based e-vote platform with the City of Zug and Hochschule Luzern's Blockchain Lab.
Luxoft, a DXC Technology Company is a world-renowned company. It has been present on the Polish market for over 13 years. We have offices in Krakow, Warsaw, Wroclaw, and Gdansk. We employ over 2,000 professional experts carrying out projects for over 100 clients from the financial, automotive, medical, tourist industries, etc. We work for many international clients, including the USA, Great Britain, and Switzerland.
So far, Luxoft Poland has made a name for itself as a company that offers work on innovative projects, we offer various experiences in the field of IT, opportunities for rapid development, an extensive training program, and attractive benefits for employees.
At present, 62% of Luxoft Poland employees come from Poland, and 38% from around 50 countries, including Ukraine, Brazil, India, Turkey, Spain, Portugal, Italy, Romania, USA, etc.
At Luxoft, a DXC Technology Company almost 80 percent of employees are experts with the "Senior" experience level, with at least five years of experience. We care about our employees, so every day we try to provide them with the best possible conditions for work and development.
Technology is our passion! We focus on top engineering talent means that you will be working with the best industry professionals from around the world. Because of that, Luxoft is a global family with an epic atmosphere – we love what we do!