We are looking for a Senior Service Now Consultant for a European Client.
Our client is one of the leading multinational food and drink processing corporation.
- Main point of contact for Application Owners: Direct contact with the client (Application/Product Owner) to collect and manage the design requirements, enhancements or application roadmap.
- Help challenge and elaborate the requirements and application needs based on the existing design and the agreed roadmap and define the technical actions that should be developed.
- Guiding Technical Consultants during the build & development phase.
- Testing activities before upgrading changes to upper environments.
- Monthly Release cycle follow-up to be aware of the key release milestones.
- Support internally on DXC on backing up other Solution Consultants.
- Drive the discussions with stakeholders and users when enhancements are required,
- Propose improvements in the tools and processes,
- Document the requirements and coordinate the implementation of fixes and enhancements
with the development team
- Maintenance of process and technical documentation
- Understand client requirements and advise them on the best solutions using SNOW Technology
- Analytical problem solving
MUST
- Minimum 10+ years' experience on a ServiceNow consultant *He/She will be the Main point of contact for Application Owners: Direct contact with the client (Application/Product Owner) to collect and manage the design requirements, enhancements or application roadmap.
- Help challenge and elaborate the requirements and application needs based on the existing design and the agreed roadmap and define the technical actions that should be developed.
- Guiding Technical Consultants during the build & development phase.
- Testing activities before upgrading changes to upper environments.
- Monthly Release cycle follow-up to be aware of the key release milestones.
- Support internally on DXC on backing up other Solution Consultants.
Personal skills and qualities:
- Strong personal commitment to quality service.
- Must have experience dealing with technical end-users in a service-oriented role.
- Highly focused on customer satisfaction.
- Ability to switch between multiple tasks/projects/contexts.
- Curious and self-learner.
- Ability to assume leadership and work without direct supervision.
- Strong interpersonal communication skills and like working with customers in problem-solving mode.
- Capacity to travel which will be necessary but is not integral to this position.
- Fluent in English
Familiarity with LAN rev or a comparable lifecycle management platform is a plus
Luxoft Poland
2000
Luxoft, a DXC Technology Company is a global digital strategy and software engineering firm with over 17,000 international employees within its 58 offices in 29 countries. It is headquartered in Zug, Switzerland.
In January 2019, Luxoft was acquired by U.S. company DXC Technology. Luxoft partnered with LG Electronics to create a next-generation Autonomous Mobility concept vehicle that integrates consumers' personalized digital lifestyles into a driving experience. Luxoft enabled Switzerland's first Blockchain based e-vote platform with the City of Zug and Hochschule Luzern's Blockchain Lab.
Luxoft, a DXC Technology Company is a world-renowned company. It has been present on the Polish market for over 13 years. We have offices in Krakow, Warsaw, Wroclaw, and Gdansk. We employ over 2,000 professional experts carrying out projects for over 100 clients from the financial, automotive, medical, tourist industries, etc. We work for many international clients, including the USA, Great Britain, and Switzerland.
So far, Luxoft Poland has made a name for itself as a company that offers work on innovative projects, we offer various experiences in the field of IT, opportunities for rapid development, an extensive training program, and attractive benefits for employees.
At present, 62% of Luxoft Poland employees come from Poland, and 38% from around 50 countries, including Ukraine, Brazil, India, Turkey, Spain, Portugal, Italy, Romania, USA, etc.
At Luxoft, a DXC Technology Company almost 80 percent of employees are experts with the "Senior" experience level, with at least five years of experience. We care about our employees, so every day we try to provide them with the best possible conditions for work and development.
Technology is our passion! We focus on top engineering talent means that you will be working with the best industry professionals from around the world. Because of that, Luxoft is a global family with an epic atmosphere – we love what we do!